At SHRPL, we endeavour to provide our guests outstanding services and experiences in our hotels at Dhanbad. We value your business and your faith in us in delivering you a superior level of service.
It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.
You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.
In this Privacy Notice, the following definitions are used:
Personal information, including sensitive personal information and special category personal data (as defined under Data Protection Laws) about you, which we collect, receive or otherwise process in connection with your use of our stores, website and/or mobile application.
DATA PROTECTION LAWS
Any laws that apply and are currently in place and have to do with the processing of data.
A few carefully chosen third parties (Sonotel Entities) with whom we have agreements for the purposes of the businesses covered by this privacy notice.
Includes organizations that perform services for and to whom we may share your Data in accordance with a documented agreement for a specific reason.
USER OR YOU
The natural person who accesses our services or websites.
Sonotel Hotels & Resorts Private Limited (“SHRPL”), a company incorporated in India whose registered office is at 5th Floor Ozone Galleria Mall, Saraidhela-Dhanbad Jharkhand – 828127
Sonotel Hotels & Resorts Private Limited gathers data for several reasons that are outlined in this privacy notice.
Without limitation, the following categories are included in this data:
(a) Contact information, including first and last name, email address, postal code, nation, phone number, and other such information.
(b) Financial data, including information about payment methods, transactions, transaction histories, preferences, methods of payment, modes of payment, spending patterns or trends, and other comparable information.
(c) Product and service information: When you request products and/or services directly from us or take part in marketing initiatives, we may collect your account membership number, registration information, and program-specific information.
(d) Your reviews, comments, and viewpoints on our services, programmes, and products.
(e) Information on your loyalty programme membership, account information, profile or login information, and any frequent flyer or partner programme affiliation.
(f) Transaction information, including the date of the transaction, the amount involved, previous transactions, and other relevant information;
(g) Other information, which may include special category personal data, such as age, sex, date of birth, marital status, country of citizenship, information about government-issued identification documents, occupation, ethnicity, religion, past travels, or any other personal data provided in survey or questionnaire responses.
We gather data in the manner listed below:
Regarding the way we gather and utilise your data, you have alternatives. You might want to view, modify, or delete your Data via our website for instance. You have the option to refuse providing Data when prompted. Please refer to the “Your Rights and Choices” section below for further details.
Sonotel Hotels & Resorts Private Limited may obtain your Data in a variety of ways based on how you interact with our website. For illustration:
(a) When you use or visit our website, we automatically collect some information. By using this data, we can enhance our content and navigation. Your IP address is among the data automatically gathered.
(b) IP addresses, operating system information, browsing information, device information, and language settings are all collected by our site servers or affiliates that offer analytics and performance enhancement services. The number of visits, typical time spent on the site, pages visited, and comparable data are all aggregated using this data. Sonotel Hotel makes use of this data to monitor site usage, increase the operation of our website assure safety and security, and improve content.
(c) Depending on your browser’s settings, we might automatically collect your Data via Cookies, pixels, and other similar technologies. Please refer to the section below labelled “Cookies, Pixels, and Similar Technologies” for more information about cookies.
Data collected by us may be used by us for the following reasons:
Where required under relevant Data Protection Laws, we may need to ensure that there is a legal basis to justify our processing of your Data. There are several different ways that we are lawfully able to process your Data. We have set these out below.
Where required under relevant Data Protection Laws (e.g. under direct marketing legislation), we will obtain your opt-in consent prior to sharing your Data with third parties and carrying out certain marketing activities (unless we are permitted by relevant Data Protection Laws to contact you without your opt-in consent in relation to goods and services which are similar to those which you have already purchased, used or interacted with).
You have the right to withdraw your consent to these activities. You can do so at any time, and details of how to do so can be found in the section below, titled “Your Rights and Choices”.
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your Data.
Further, where required under relevant Data Protection Laws, we will only process special category personal data’ (as defined under Data Protection Laws) if there is a valid legal basis, which might involve obtaining your explicit consent.
Where we use or share your Data on behalf of another entity (i.e., the controller) as part of our services offered to that entity, we do so under the instructions of that entity and that entity is responsible for ensuring that there is a legal basis for us to use or share your Data on its behalf (if such legal basis is required under relevant Data Protection Laws).
Our website does not offer products or services for use by minors. If you are under 18, you may use our website only with the involvement of a parent or guardian.
We may share your Data in the following ways (and for the purposes of relevant Data Protection Laws, we may do so either as a controller in our own right or as a processor on behalf of and under the instructions of another entity in accordance with our obligations under our agreement with that entity):
Such Partners use your Data for the purposes of providing their own products or services to you. Their use of your Data is subject to their own privacy policies. For further information on how these Partners process your Data, please refer to their privacy policies.
These Service Providers will be required to only process Data in accordance with our instructions. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures.
The sharing of your Data will be in line with the processes set out in this Privacy Notice.
Please note that Sonotel Hotel Entities and Partners may have privacy practices that differ from those of Sonotel Hotel. The use of your Data will be governed by their privacy statements when you provide Data on their websites.
We will take administrative and technical precautions to protect your Data, and we store your Data on secure servers. Measures to address any suspected data breach are included in the technical and organisational measures. Please alert us by email as soon as you detect
any abuse, loss, or unauthorised access to your Data.
SONOTEL HOTEL retains Data for as long as it is required to use our products and/or services, to provide access to and use our website, or for other vital functions like abiding by our legal obligations, resolving disputes, and enforcing our agreements, as well as for as long as processing and retaining your Data is required for our legitimate interests. Actual retention times can vary greatly because these requirements can change for various data types and uses.
Your Data may continue to exist on backup or archive media for audit, legal, tax, or regulatory purposes even after we delete it, including as a result of the exercise of your right under Clause 12 below.
We might send your Data to people or organizations in India, where our main office is, as well as other nations. These nations might not follow the same data protection regulations as the nation where you first gave the information. We will protect your data as outlined in this privacy notice, as communicated to you at the time of data collection, or as outlined in our program-specific privacy notice if we transmit your data to another country.
If the GDPR or the United Kingdom’s interpretation of the GDPR applies to how we process your data, we will only do so in accordance with applicable data protection laws and only if the method of transfer offers sufficient protections for your data, such as
Depending on which country’s laws are applicable to you, you may have various rights in relation to the Data that we hold about you. To get in touch with us about any of your rights under Data Protection Laws, please use the contact details set in the section below, titled “Contact”. We will seek to deal with your request without undue delay, and in any event, within any time limits provided for in Data Protection Laws (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which you raise. Where we are legally permitted to do so, we may refuse your request.
You may be entitled to the following rights in relation to your Data:
To get in touch with us about these rights, or for more information about managing your Data and promotional communications, please use the contact details set out in the section below, titled “Contact”.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
We take steps to ensure that your Data is processed according to the provisions of this Privacy Notice and the requirements of applicable law.
To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with Sonotel Hotel Entities, Partners and Service Providers whom we share your Data with.
If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
Our website may place and access certain Cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device. We also use pixels and similar technologies to analyse traffic on our website to improve your experience of using them.
Our business changes constantly and our Privacy Notice will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. The updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by emailing us at email@example.com. You may contact us for information on Service Providers, Partners, and Sonotel Hotel Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.
Address and Contact Details
Ozone Galleria, Floor 5, Saraidhela Dhanbad- 828127 Jharkhand